Refund policy

Last Updated: 27 July 2026

At Bioquantiq, we aim to provide a fair and straightforward return process.

14-Day Returns

Eligible products may be returned within 14 days of receiving the order.

Returned products should:

The following products generally cannot be returned:

Nothing in this policy limits your statutory consumer rights.

After receiving and inspecting your returned item, we will notify you regarding the refund status.

Approved refunds are normally processed within 7 business days.

Refunds are issued to the original payment method.

Customers are generally responsible for return shipping costs unless the item is faulty, damaged upon arrival or supplied incorrectly.

Please contact us within 48 hours of delivery if your order arrives damaged or incorrect.